Hospitality and events
Stop juggling Airbnb, VRBO, and the front desk inbox
Inns, B&Bs, and event venues from the Blue Ridge to the Shenandoah Valley. The personal touches stay yours. The channel sync, vendor reminders, and pre-arrival emails become ours.
Where the week goes
Bookings from every channel
Reservations come in from your website, Airbnb, VRBO, phone, and email. Keeping availability in sync across all of them is a job on its own.
Vendor juggling
Caterers, florists, photographers, rental companies. Confirming timelines and details for each event happens in long email threads, and something usually slips.
Guest email piles up
Pre-arrival details, check-in instructions, local recommendations, a thank-you after the stay. Guests expect all of it, and it takes real time to send by hand.
Reviews sit unanswered
One unanswered bad review costs bookings for months. Answering every review across Google, TripAdvisor, and the booking sites takes discipline you do not have time for.
A 10-room inn with event space
Composite of what we see before and after channel sync and guest email go live.
Now
- Hours each week spent syncing booking calendars by hand
- Event vendor confirmations tracked in email threads
- Pre-arrival info sent inconsistently, sometimes not at all
- Reviews answered in batches once a month
- Repeat guests treated like new reservations
After
- Channels sync on their own; double bookings stop
- Vendor timelines built from your template with reminders
- Guest emails go out on schedule before and after every stay
- Review responses drafted for your approval within a day
- Guest preferences on file for returning visitors
What we usually automate
Built for the parts of hospitality that do not run on willpower: channel sync, guest emails, vendor confirmations, review responses.
Bookings
One availability calendar across all channels, with confirmations, deposits, and cancellation policies applied automatically.
Guest emails
Pre-arrival details, check-in instructions, local recommendations, and a post-stay thank-you, timed to each reservation.
Vendor coordination
Event timelines built from your template. Vendors get confirmations, reminders, and load-in schedules without you chasing them.
Reviews
Review requests sent after checkout. Drafted responses to new reviews, ready for you to approve.
Guest profiles
Preferences, dietary needs, and past stays on file so returning guests are recognized.
Seasonal pricing
Rate suggestions based on local event calendars and your own occupancy history, for you to approve.
Try it
A weekend booking, from Airbnb to the guest book
Nothing here is stored or sent anywhere. The steps are what the real systems do; the people and dates are made up.
Today a booking lands on Airbnb and the innkeeper opens three other tabs to block the same nights on VRBO, the website, and the paper calendar by the phone. Pre-arrival directions go out when someone remembers. A guest who stayed twice last year is treated like a stranger. The review request goes out in a batch at the end of the month, if at all.
Connects Booking channels (Airbnb, VRBO, direct), Property management (Guesty, Lodgify), Text messaging (Twilio), Email (Mailchimp), Review platforms (Google, TripAdvisor)
What happens next will appear here, step by step.
One connected system for the whole property
It watches your booking channels, guest email, and vendor timelines and handles the details that make a stay feel personal.
Channel sync
Watches availability across your website, Airbnb, VRBO, and direct bookings. When a reservation lands on one channel, the others update within minutes.
Guest email on schedule
Three days before check-in, sends directions, local recommendations, and confirmation of special requests. After checkout, a thank-you and a review request.
Vendor reminders
For each event, builds a vendor timeline from your template. Caterers, florists, and photographers get a confirmation one week and one day before.
Returning guest notes
Keeps preferences across stays. When a returning guest books, generates housekeeping prep notes so the room is set up the way they like it.
See what your inn or venue could hand off
30 minutes on the phone or on site. We map your booking channels, your guest email cadence, and where vendor coordination breaks. You leave with a short list, not a deck.
Book a free discovery call